DermaPatch Shipping Policy

Effective Date: 03/01/2025

At DermaPatch, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.

1. Order Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Once your order is shipped, you will receive a confirmation email with tracking details.
  • Orders placed after 3:00 PM (local time) may be processed on the next business day.

2. Shipping Options & Estimated Delivery Times

We offer the following shipping options at checkout:

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

5-7 Business Days

Calculated at Checkout

Expedited Shipping

2-4 Business Days

Calculated at Checkout

Express Shipping

1-2 Business Days

Calculated at Checkout

International Shipping

7-21 Business Days

Varies by Location
  • Shipping times are estimates and may vary due to carrier delays, customs processing (for international orders), or other unforeseen factors.

3. International Shipping

  • We currently ship to select international locations. Availability and rates will be displayed at checkout.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Delivery times for international orders may vary depending on customs clearance and local postal services.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your package using the provided carrier link.
  • If you have not received tracking details within 3 business days, please contact our support team.

5. Lost, Stolen, or Delayed Packages

  • DermaPatch is not responsible for lost or stolen packages once they have been marked as delivered.
  • If your order is significantly delayed, please reach out to the shipping carrier first, as they may have more accurate tracking updates.
  • If you need assistance, please contact our support team, and we will do our best to help.

6. Address & Order Modifications

  • Please double-check your shipping address before completing your purchase.
  • If you need to update your address after placing an order, contact us immediately. Once an order is shipped, we cannot make changes.

7. Contact Us

If you have any questions about our shipping policy, feel free to contact us:

📧 Email: info@dermapatch.org

Thank you for choosing DermaPatch—we appreciate your support! 💙